Privacy Policy

Last updated: August 2026

K.I.Z Foods Private Limited (“K.I.Z Foods”, “we”, “us”, “our”) respects your privacy. This Privacy Policy explains how your data is collected and used by K.I.Z Foods on our website www.kizfoods.com (the "Site"), and when you communicate with us over WhatsApp, email or phone. As a visitor or customer, you are advised to read this policy carefully. By accessing the services provided by the site, you agree to the collection and use of your data by K.I.Z Foods in the manner described here.

1. What information is, or may be, collected from you?

K.I.Z Foods may collect the following information about you: your name, email address, phone/WhatsApp number, company name and contact details, any details you voluntarily share with us (such as product enquiries or order-related communication), and information about the pages you visit on the Site, the links you click, the number of times you access a page, and similar browsing information.

2. How do we collect the information?

K.I.Z Foods collects information about you only when you provide it voluntarily, such as through the site, email, phone, WhatsApp conversations or an online survey. The site may contain links to other websites. K.I.Z Foods is not responsible for the privacy practices of websites it does not own, manage or control. The site and third-party vendors, including Google, may use first-party cookies (such as the Google Analytics cookie) to understand how visitors use the site and to improve it.

3. How is the information used?

K.I.Z Foods uses your information to respond to inquiries, process domestic and export orders, provide customer support, and share product and company updates. We also use it to preserve transaction history as required by existing law or policy, to direct our efforts towards improving our products and services, and to contact you as a survey respondent where needed. We do not sell or rent your personal information to third parties.

4. WhatsApp communication

If you choose to contact us on WhatsApp or opt in to receive messages from us, we will use your WhatsApp number solely to communicate about your inquiry, orders and related business updates. You can stop receiving messages from us at any time by replying “STOP” or by informing us directly.

5. With whom will your information be shared?

K.I.Z Foods will not use your financial information for any purpose other than to complete a transaction with you. K.I.Z Foods does not rent, sell or share your personal information and will not disclose any personally identifiable information to third parties, except where you have permitted it and the information is necessary to provide the products or services you requested. In that case, it may be shared with our business associates and partners (for example, logistics and shipping partners).

We may also disclose information to investigate, prevent or take action on unlawful activities, suspected fraud, threats to the safety or security of any person, or violations of the Site’s terms of use to defend against legal claims and to comply with subpoenas, court orders or requests from legal authorities or law enforcement agencies.

6. How is your information protected?

To protect against the loss, misuse and alteration of the information under its control, K.I.Z Foods has appropriate technical, physical and organisational measures in place. Your information is shared only with employees and authorised personnel on a need-to-know basis to complete the transaction and provide the services you requested. Although we will endeavor to safeguard the confidentiality of your personal information, transmissions over the internet cannot be made absolutely secure. By using this site, you agree that K.I.Z Foods will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

Third-party services: The site may use third-party services such as Google Maps and messaging platforms (including the WhatsApp Business API), which operate under their own privacy policies.

7. How can you access, correct or delete your information?

You may request access to, correction of, or deletion of your personal data held by us by writing to us at info@kizfoods.com.

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